BuyersSellers August 15, 2023


Dear Valued Ithaca Clients and Customers,

Rapattoni, the production network of Ithaca Multiple Listing Service (MLS), was victim to a cyber-attack and has been down since last Wednesday, August 9th, 2023. Rappatoni and the Ithaca Board of Realtors are working diligently around the clock to get systems restored as soon as possible. They are actively investigating the nature and scope of the event. The confidentiality, privacy, and security of information in their care is one of their highest priorities. All technical resources are devoted to this effort.

Warren Real Estate’s priority at this time is to minimize the impact on our clients, agents, and customers and communicate updates as they become available.
What does this outage mean?
All brokerages and agents in the Ithaca MLS have not been able to access any data on the MLS website and status changes online have not been able to be made (including but not limited to: new listings, price changes, under contract/pending status, expired, back on market).
  • For Buyers that receive automatic notification emails from the Ithaca Board of Realtors, you will not receive any notifications until the outage is restored.
  • There is a NEW LISTINGS button on our homepage,, it is automatically sorted by “time on market” – you are welcome to check this daily.
  • You and your agent still have access to all syndicated websites like,, and for searching. They include all current market information except status changes (price, pending contracts, etc) for properties listed before Wed, 8/9/23,
  • Your agent may need additional time to schedule a showing and/or collect disclosure/further information.


  • Your Warren agent can still provide a Comparative Market Analysis (CMA) to help you price your property but they may need to use multiple platforms.
  • For new listings, the Rochester Board of Realtors has generously offered to allow our listings to be input on their MLS which will provide syndication to all websites, allowing new listings to appear online for those searching in Ithaca and surrounding areas. Rochester MLS has some additional information fields including, but not limited to annual taxes. Please help provide information to your agent if asked. These new listings are limited to 4 photos at this time.
  • For properties listed before Wed 8/9/23, status changes (price changes, pending contracts, expired, withdrawn, back on market) will not appear online until the outage is restored but all Warren agents are notified of status changes daily.

We are hopeful that this situation will be resolved soon and thank you for your understanding and patience. We will keep you updated as we get more information.

Thank you for your trust, you are our top priority.